Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, minus shipping costs.
Are your products cruelty-free?
Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'Track Order' link in your confirmation email.
Are DRMTLGY products safe for sensitive skin?
Our formulas are designed with all skin types in mind, focusing on high-quality, non-irritating ingredients. However, we always recommend a patch test before full application.